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Frequently asked questions
WHERE DO WE SHIP TO?Italy Germany Switzerland Luxembourg Holland Great Britain Spain Austria Slovakia France Belgium Portugal Denmark Hungary Poland
SHIPPING AND PAYMENTDELIVERY TIME The ordered goods will be delivered by standard delivery within 7-9 working days from the binding confirmation of the order, by the Poste Italiane s.p.A., DHL Express (Italy) S.r.l. or TNT Express. The goods are considered delivered to the address specified by the customer in the order. In times of increased interest in products, the delivery time may be extended. METHOD OF PAYMENT OF THE PRICE FOR GOODS AND TRANSPORT The customer has a choice of two ways to pay the purchase price for the goods: - through a payment gateway on the Internet - payment by bank transfer - paypal Payment by Payment Gateway Payment by card is completely free of charge and it is a safe and convenient way of cashless shopping. When accepting payment cards, 3D-Secure security is used - the most modern application of the MasterCard and Visa card associations enabling secure card payments on the Internet. You enter data from your payment card directly on the bank's website via the bank's payment gateway interface. Therefore, none of our employees or third parties have access to your credit card information and the data transfer takes place via the secure HTTPS protocol, which encrypts this information. We accept the following cards: The use of VISA Electron and Maestro electronic cards is only possible if your issuing bank allows it. It is also possible to use so-called virtual cards issued by some banks, which are intended exclusively for payments on the Internet. Payment by Bank Transfer Unicredit s.p.A. Account number: 00000105535771 The variable symbol is your order number IBAN: IT27T0200881882000105535771 SWIFT code: UNCRITM1K55 Account holder: Sicily life S.r.l. TRANSPORT The transport of fresh and durable food to the designated address is provided by SICILY LIFE S.r.l. through the Poste Italiane s.p.A., DHL Express, S.r.l. or TNT Express. Fresh food is supplied with special isothermal containers and refrigerated gel. Orders placed by Saturday will be shipped on Monday of the following week. Orders placed by Monday will be shipped on Wednesdayof the same week. For order under € 80 including VAT see price list for shipping to Europe. For order over € 80 including VAT, Standard Shipping is FREE.
HOW TO SHIP WITH US?Shopping in Sicilylife.online is so EASY! Product selection - Click on the required product category from the left menu. After listing the products from the given category, click on the "Add to cart" icon next to the selected product, which will add the product to the cart. Shopping Cart - Next, click on "Cart" in the upper right corner. This will show you the contents of your cart. Cart - In this section you can enter the required quantity of goods and possibly delete products that you do not require. Continue via the "Checkout" button. Checkout - Please fill in the delivery details and choose the method of payment. To complete the order, click on the "Submit order" button. And it is done!
COMPLAINTCan I complain about late delivery of an order? If it happens that we are unable to deliver the purchase to you on time, you will receive an email after the order has been delivered with information about the real delay and the amount of any compensation. Where can I resolve my complaint or where can I submit an initiative to improve the service? Please contact us via one of our communication channels. We have a telephone line, email, chat on the website and, of course, we also respond on social networks. What should I do if I receive defective goods or the ordered ones do not arrive? Please contact our customer support, who will immediately credit you. Where and how can I cancel an order? Only customer support can cancel an order. If you want to cancel the order, we recommend calling or writing to the chat. It is important to state the reason for cancellation, without this flag the order cannot be canceled.
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